{"product_id":"return-warranty-kit","title":"Return \u0026 Warranty Service Kit","description":"\u003cp\u003e\u003cstrong\u003eNeed us to check, repair or replace your Gizmokids device?\u003c\/strong\u003e This kit makes sending it back simple and safe. Order it, and we'll post everything you need to your door.\u003c\/p\u003e\n\u003ch3\u003eWhat's in the kit\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eReturn \u0026amp; Service Form:\u003c\/strong\u003e tell us about your device and the issue. Packing steps are printed inside.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePadded bubble envelope:\u003c\/strong\u003e self-sealing, to protect your device on the way back.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePrepaid return label:\u003c\/strong\u003e already paid. Just paste it on the envelope.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\u003c\/h3\u003e\n\u003ch3\u003eHow it works\u003c\/h3\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cstrong\u003eTalk to us first.\u003c\/strong\u003e Contact our team about your device, and we'll send you the link to this kit.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eOrder the kit.\u003c\/strong\u003e The fee covers the kit and the prepaid return postage. There are no other charges to send your device back.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWe send your kit.\u003c\/strong\u003e It ships the next working day by tracked post, and we'll share the tracking link with you.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePack and drop off.\u003c\/strong\u003e Power off the device and remove the SIM card. Then fill in the form, put everything in the envelope, seal it and paste on the return label. Drop it off at any SPX Express service point within 3 days.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWe check and update you.\u003c\/strong\u003e Our team inspects your device and contacts you with the outcome.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3\u003e\u003c\/h3\u003e\n\u003ch3\u003eYour kit fee back for valid warranty claims\u003c\/h3\u003e\n\u003cp\u003eEvery Gizmokids device comes with a \u003cstrong\u003e12-month warranty\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eUnder warranty and defective:\u003c\/strong\u003e if your device is within 12 months of purchase and our check confirms a defect, we refund the kit fee in full to your original payment method. We repair or exchange your device at no charge and deliver it back to you for free.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eNot covered by warranty:\u003c\/strong\u003e this covers devices over 12 months old and devices with physical damage, liquid damage or signs of misuse. We'll contact you with a quote or another solution before doing any work. The kit fee is not refundable, but delivery back to you is still on us.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\u003c\/h3\u003e\n\u003ch3\u003eGood to know\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eThis kit is for product checks, repairs and warranty claims, for devices bought on any platform (gizmokids.sg, Shopee, Lazada, TikTok Shop or direct).\u003c\/li\u003e\n\u003cli\u003eIt is \u003cstrong\u003enot\u003c\/strong\u003e for change-of-mind returns.\u003c\/li\u003e\n\u003cli\u003ePlease back up your data, and unbind or factory reset the device before sending it. Checks and exchanges may erase data on the device.\u003c\/li\u003e\n\u003cli\u003eKeep your SPX drop-off receipt, or take a photo of the sealed envelope and label, as proof of drop-off.\u003c\/li\u003e\n\u003cli\u003eWe deliver within Singapore only.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003eQuestions? Email us at \u003ca href=\"mailto:hello@gizmokids.sg\"\u003ehello@gizmokids.sg\u003c\/a\u003e.\u003c\/p\u003e","brand":"Gizmokids.sg","offers":[{"title":"Default Title","offer_id":67660729221334,"sku":null,"price":7.88,"currency_code":"SGD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0721\/7656\/6486\/files\/Gizmokids_Return_Kit_01_hero.png?v=1792592212","url":"https:\/\/gizmokids.sg\/products\/return-warranty-kit","provider":"Gizmokids.sg","version":"1.0","type":"link"}