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FAQs

Product Related FAQs

  • Does the Gizmo S-Pro come with WhatsApp?

    Yes, WhatsApp is pre-installed on the Gizmo S-Pro smartwatch. However, please note that WhatsApp operates independently from the parental control features, meaning functions like rejecting unknown calls, message monitoring, or managing trusted contacts do not apply within the app.

  • Do I need to update apps like WhatsApp before using them on the Gizmo S-Pro?

    Yes, some apps, including WhatsApp, may need to be updated to their latest version before they can be used on the Gizmo S-Pro. You can update the apps through the companion app or directly on the smartwatch.

  • Can anyone scan the QR code or input the Reg Code to control the device?

    No, the first person to scan the watch becomes the principal and authorized controller of the device. Any subsequent scans will require permission from this controller. It is recommended to register the device as soon as you receive it. If all authorized control is removed, the next person to scan the watch will be designated as the new principal controller.

  • Can I control my child's Gizmo S-Pro remotely?

    Yes, parents can control and monitor the smartwatch through our companion app, which allows you to set usage limits, track your child’s location, and manage contacts.

  • How does the GPS tracking work on the Gizmo S-Pro?

    The GPS tracking feature provides real-time location updates, allowing parents to check their child’s whereabouts via the companion app. You can also set safe zones and receive notifications if your child leaves those areas.

  • Does the Gizmo S-Pro work with all mobile networks?

    The Gizmo S-Pro is compatible with major mobile networks in Singapore. It requires a SIM card for voice calls, SMS, and data for GPS tracking, Whatapps and other app usage.

  • How long does the Gizmo S-Pro battery last?

    The Gizmo S-Pro has a battery life of up to 2 days with regular use, depending on the features being used, such as GPS tracking and calling. We recommend charging it daily for consistent use.

  • What age group is the Gizmo S-Pro suitable for?

    The Gizmo S-Pro is designed for kids aged 6 to 12 years old, providing a balance of safety features, parental controls, and fun activities that suit this age range.

  • Can my child send messages with the Gizmo S-Pro?

    Yes, the Gizmo S-Pro allows two-way text messaging with approved contacts through the companion app. Parents can manage and control who can communicate with their child.

  • Does the Gizmo S-Pro have a camera?

    Yes, the Gizmo S-Pro is equipped with a front-facing camera capable of taking photos. It supports HD video calling and allows parents to remotely capture photos via the smart app control.

  • Can I limit usage during school hours?

    Yes, the Gizmo S-Pro has a Do Not Disturb (DND) mode, which allows parents to restrict smartwatch usage during certain times, such as school hours or homework time, ensuring kids remain focused.

Logistics Related FAQs

  • How long does shipping take?

    Shipping typically takes 2-3 business days within Singapore, as we usually dispatch orders the next day after they are placed.

  • Do you offer international shipping?

    Currently, we only ship within Singapore at the moment. International shipping options may be added in the future.

  • What is the return and exchange policy?

    We offer a 14-day return and exchange policy for unused and unopened products. If your Gizmo S-Pro has a defect, please contact us at hello@gizmokids.sg to arrange for a replacement.

  • How do I track my order?

    Once your order is shipped, you’ll receive a tracking number via email, allowing you to track your package in real time.

  • Is there a warranty for the Gizmo S-Pro?

    Yes, the Gizmo S-Pro comes with a 12-month warranty. You can register your warranty through our website or by scanning the QR code that comes with your product.

  • What payment methods do you accept?

    We accept all major credit cards, debit cards, and digital payment options such as Google Pay and Apple Pay for your convenience.

  • Do you offer free shipping?

    Yes, we provide free standard shipping for all orders within Singapore. Shipping options and any additional costs will be shown during checkout.

  • What happens if my Gizmo S-Pro gets damaged?

    If your Gizmo S-Pro experiences any issues, it’s covered under our 12-month warranty. For accidental damage not covered under warranty, replacement straps and accessories can be purchased separately.

  • How do I set up the Gizmo S-Pro after purchasing it?

    The Gizmo S-Pro comes with an easy-to-follow user manual and setup guide. You can also refer to our video tutorials on the website for instructions on setting up and using key features like GPS tracking, app controls, and safety fencing.