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Return & Warranty Service Kit | Gizmokids

  • Return & Warranty Service Kit
  • Return & Warranty Service Kit
  • Return & Warranty Service Kit
  • Return & Warranty Service Kit
  • Return & Warranty Service Kit
  • Return & Warranty Service Kit
  • Return & Warranty Service Kit
  • Return & Warranty Service Kit
  • Return & Warranty Service Kit
  • Return & Warranty Service Kit
  • Return & Warranty Service Kit
  • Return & Warranty Service Kit

Return & Warranty Service Kit

$7.88

Need us to check, repair or replace your Gizmokids device? This kit makes sending it back simple and safe. Order it, and we'll post everything you need to your door....

Availability: In Stock
Return & Warranty Service Kit
Return & Warranty Service Kit

$7.88

Need us to check, repair or replace your Gizmokids device? This kit makes sending it back simple and safe. Order it, and we'll post everything you need to your door.

What's in the kit

  • Return & Service Form: tell us about your device and the issue. Packing steps are printed inside.
  • Padded bubble envelope: self-sealing, to protect your device on the way back.
  • Prepaid return label: already paid. Just paste it on the envelope.

How it works

  1. Talk to us first. Contact our team about your device, and we'll send you the link to this kit.
  2. Order the kit ($7.88). The fee covers the kit and the prepaid return postage. There are no other charges to send your device back.
  3. We send your kit. It ships the next working day by tracked post, and we'll share the tracking link with you.
  4. Pack and drop off. Power off the device and remove the SIM card. Then fill in the form, put everything in the envelope, seal it and paste on the return label. Drop it off at any SPX Express service point within 3 days.
  5. We check and update you. Our team inspects your device and contacts you with the outcome.

Your $7.88 back for valid warranty claims

Every Gizmokids device comes with a 12-month warranty.

  • Under warranty and defective: if your device is within 12 months of purchase and our check confirms a defect, we refund the kit fee in full to your original payment method. We repair or exchange your device at no charge and deliver it back to you for free.
  • Not covered by warranty: this covers devices over 12 months old and devices with physical damage, liquid damage or signs of misuse. We'll contact you with a quote or another solution before doing any work. The kit fee is not refundable, but delivery back to you is still on us.

Good to know

  • This kit is for product checks, repairs and warranty claims, for devices bought on any platform (gizmokids.sg, Shopee, Lazada, TikTok Shop or direct).
  • It is not for change-of-mind returns.
  • Please back up your data, and unbind or factory reset the device before sending it. Checks and exchanges may erase data on the device.
  • Keep your SPX drop-off receipt, or take a photo of the sealed envelope and label, as proof of drop-off.
  • We deliver within Singapore only.

 

Questions? Email us at hello@gizmokids.sg.